2bdt Privacy Policy

1. Introduction

2bdt ("we", "us", or "platform") operates a safe and reliable online entertainment platform for Bangladeshi users. This Privacy Policy ("Policy") describes how we collect, use, store, and protect your personal information.

By using the 2bdt website or services, you agree to the terms described in this Privacy Policy. If you do not agree with any part of this Policy, please refrain from using our services. This Policy should be read together with our Terms and Conditions.

Our platform is intended for users aged 21 and above only. If a minor has accidentally provided information, please contact us immediately and we will delete that information.

2. What Information We Collect

We collect various types of information that help us provide and improve our services. The categories of information collected are described in detail below:

2.1 Information You Provide Directly

Information you provide when registering or creating an account:

• Full name and date of birth (for age verification)
• Mobile number and email address
• Current address and national identity card details (for KYC verification)
• Payment method information (bKash, Nagad, Rocket, Upay account numbers)

2.2 Automatically Collected Information

When you use our website, certain information is collected automatically:

• IP address and browser type
• Device type and operating system
• Date and time of website access
• Pages visited and usage patterns
• Information obtained through cookies and similar tracking technologies

2.3 Financial Transaction Information

For deposits, withdrawals, and other financial transactions, we collect information about the transaction amount, date, time, and payment method. This information is necessary to comply with Anti-Money Laundering (AML) regulations and to prevent financial fraud.

3. Purpose of Data Use

We use the collected information for the following purposes:

3.1 Account Management and Service Delivery

• Creating, managing, and verifying your account
• Processing deposits and withdrawals
• Providing bonuses and promotions
• Managing the VIP program
• Maintaining gaming history and transaction records

3.2 Security and Compliance

• Ensuring account security and preventing fraudulent activity
• Meeting legal obligations
• Verifying age and ensuring responsible gaming
• Meeting AML and KYC requirements

3.3 Communication and Support

• Providing customer service via 24/7 live chat
• Sending important account-related notifications
• Informing you about promotional offers (based on your consent)
• Resolving technical issues

3.4 Service Improvement

We continuously improve our platform by analysing user experiences. This includes adding new games and features, testing website functionality, and serving content according to user preferences.

4. Data Protection Methods

2bdt places the highest importance on protecting your personal information. We have implemented industry-standard technical and organisational security measures:

• SSL/TLS Encryption: All data transmitted to and from our website is protected by SSL encryption technology.
• Data Encryption: Sensitive stored data (payment information, passwords) is kept in encrypted form.
• Access Controls: Only authorised personnel can access the information necessary to carry out their specific responsibilities.
• Regular Security Reviews: The security of our systems is regularly reviewed and updated.
• Firewall and Anti-Fraud Systems: Advanced technology is used to prevent unauthorised access and fraudulent activity.

Although we take the highest security measures, transmitting data over the internet is never completely secure. We therefore ask you to use a strong password and never share your login credentials with anyone.

5. Sharing Information with Third Parties

2bdt does not sell your personal information to third parties. However, information may be shared in the following circumstances:

5.1 Service Provider Partners

Only the necessary information is shared with third-party partners for payment processors (bKash, Nagad, Rocket, Upay), technology service providers, and other essential services. These partners are required to comply with our privacy standards.

5.2 Legal Obligations

Information may be disclosed in response to lawful requests from law enforcement agencies or regulatory authorities, or as part of a legal process. Information may also be disclosed to prevent fraud, money laundering, or other illegal activities.

5.3 Business Transfers

In the event of a business merger, acquisition, or asset transfer, your information may be transferred to the new entity. In such circumstances, we will notify you in advance.

6. Cookie Policy

Cookies are small data files stored in your browser. We use cookies to improve the functionality of our website and to personalise your experience.

6.1 Essential Cookies

These cookies are essential for the basic functionality of the website. Without them, you will not be able to log in or complete payments. These cookies cannot be disabled.

6.2 Functional Cookies

These cookies remember your preferences, such as language settings and previous gaming history. This makes your browsing experience more convenient.

6.3 Analytics Cookies

We use analytics tools to analyse website usage patterns. This information helps us improve our services.

You can control or disable cookies through your browser settings. Please note that disabling cookies may limit some functionality of the website.

7. User Rights

We believe you should have control over your own information. At 2bdt, you have the following rights:

7.1 Right to Access Information

You can request at any time to find out what information we hold about you. After verification, we will provide a detailed report within 30 working days.

7.2 Right to Correct Information

If there is any incorrect or incomplete information in your account, you can request that it be corrected. We will make the necessary corrections within a reasonable time.

7.3 Right to Delete Information

In certain circumstances you can request that your personal information be deleted. Please note that some information may not be possible to delete due to legal, regulatory, or contractual obligations.

7.4 Right to Opt Out of Marketing Communications

You can opt out of receiving promotional emails or messages at any time. However, essential notifications related to account security and transactions will continue to be sent.

7.5 Right to Close Your Account

You can request to close your account at any time. After your account is closed, we will retain the information necessary to meet legal and regulatory requirements for the required period.

To exercise any of the above rights, please contact our support team. We provide assistance via 24/7 live chat.

8. Data Retention Period

We retain your information only for as long as it is necessary or legally required. Retention periods differ depending on the type of information:

• Account Information: For the duration the account is active and for the legally required period after closure.
• Financial Transaction Information: For the period specified under the relevant regulatory rules.
• Cookie and Browsing Data: Generally from 30 days up to 1 year.
• Communication History: For the period necessary to ensure the quality of customer service.

9. Protection of Minors

2bdt strictly does not provide services to anyone under the age of 21. We take the following steps:

• Conducting an age verification process at the time of registration
• Performing additional identity verification in suspicious cases
• Immediately cancelling the account and deleting the information upon becoming aware that a minor is involved

If you become aware that a minor is using our platform, please notify our support team immediately.

10. Policy Changes

We may update this Privacy Policy from time to time. If there are any significant changes, we will notify you by email or through a clear notice on the website.

The revised policy will take effect from the date it is published. If you continue to use our services after the changes, you will be considered to have agreed to the updated policy. We therefore recommend visiting this page regularly.